Canadians can check what the approximate wait times are at each office. At passport offices, teams of managers are using the triage system to go through the line, assess needs, and ensure that each client who comes during office hours is being provided a service solution based on the urgency of their travel. “With the implementation of the triage system, we will reiterate there is no need or benefit to arriving at a passport office the night before.
In the meantime, we’re working to make the experience at the passport offices better. The more progress we can make on the backlog, the closer we will get to an environment where Canadians can get their passports within our service standards. “Still, too many people have had to wait until their situation is urgent before they can get their passports. “We continue to increase the workforce, including hiring and training approximately 500 Passport Officers and 319 Citizen Service Officers (CSOs), as well as re-assigning employees from other departments. We will also be using new tools for scanning and data entry that will help reduce the inventory. Last week, 19 out of 35 passport offices and an additional 18 Service Canada Centres offered extended hours of service including weekend appointments. “We’re working to make service more accessible to everyone, wherever we can. This is primarily being accomplished by prioritizing those who have urgent travel needs, while connecting those with non-urgent travel with other service solutions. “In-person services at passport offices are ensuring the vast majority of people are receiving their passport ahead of their travel. The next few weeks will be critical in keeping this momentum. We are not out of the woods, but this is a positive trend. That is up over 20% since the previous week, and the weekly rate is up just over 53% compared to the week ending April 8. Last week, the number of passports issued was higher than at any point since before the pandemic, at 54,312. “We are starting to put a dent in the backlog. We’re continuing to tackle big challenges in the passport program, and as the summer progresses, thanks to the hard work of Service Canada staff, we continue to see improvements in service delivery. “Canadians deserve access to timely, efficient, and transparent passport delivery services. JGatineau, Quebec Employment and Social Development Canada
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